Classes
I need . . . so that . . .
I don’t want to hear that…
- a teacher/guide doesn’t care
- class is boring
- elite guides are not able to help students
- elite guides do other jobs
- elite guides don’t enjoy their job
Arapatsa Homework
I need . . . so that . . .
I don’t want to hear that…
- audio files don’t match
- there are obvious spelling mistakes
- recording are too fast
Ongoing Assessment
I need . . . so that . . .
- progress report that reflect the reality (personal observation from elite guides)
I don’t want to hear that…
- students haven’t been progressing for a long time
- students haven’t been doing their part for a long time
- can-does are difficult to understand in Tibetan
Admin / HR
I need . . . so that . . .
I don’t want to hear that…
- we need to wait 2 weeks to add a student to a group
- the Esukhia/TSL team takes too long to answer
- questions/issues raised go unanswered for longer than 24 hours
- we don’t have enough people (hiring process)
- all our colleagues don’t feel like a team
- everyone feels like freelancers
- colleagues who are not good enough are kept for various reasons
Teacher Quality and Training
I need . . . so that . . .
I don’t want to hear that…
- teachers who are not good enough are kept for various reasons
- elite guides don’t know the CEFR levels (after 3 months?)
Prioritized MD
I need . . . so that . . .
I don’t want to hear that…
- short term solutions are not implemented
Level tests
I need . . . so that . . .
I don’t want to hear that…
- the tests don’t reflect what was studied